Customer Care

Return Policy

We want you to love your Bynewcell experience.
If you're not completely satisfied, you may return your item within 14 days of delivery.
Returned products must be unused, unopened, and in their original condition and packaging.
Please note that return shipping costs are not covered unless the item is defective or incorrect.

To initiate a return, email us at bynewcell@naver.com with your order number and reason for return.
We’ll guide you through the simple return process.

Shipping Policy

Orders are processed and shipped within 2–3 business days (Monday–Friday).
We currently ship to all U.S. states.
Delivery typically takes 3–7 business days, depending on your location.

Track Your Order

After your order has shipped, you will receive an email with a tracking number and link.
You can track the delivery status at any time using the link provided.

If you don’t receive a confirmation email within 2 days of ordering,
please check your spam/junk folder or contact our support team.